Refund Policy

Any request for refund of contributions already donated to Australian Rotary Health by a sponsor/donor will be considered and determined on a case by case basis. Refunds will be made by cheque only.
  • When a request for a refund is received, an assessment of the reason given for the refund request is undertaken. The following reasons will usually be considered favourably:
  • an error has been made by Australian Rotary Health;
  • a sponsor/donor decides within the first 1-3 weeks of providing contributions that they have changed their mind and the funds have not already been remitted overseas;
  • a sponsor/donor banking details are fraudulently obtained and used;
  • the sponsor disputes agreeing to allocation of an additional child through Australian Rotary Health marketing programs; or
  • a sponsor/donor contributions are paid in advance.

The following reasons will not usually be grounds for a refund to be given:
  • the financial circumstances of the sponsor/donor;
  • the sponsor/donor denies or disputes having made a decision with Australian Rotary Health or one of its contracted marketing agencies to provide financial contributions; or
  • disagreement by the sponsor/donor with the nature of the programs provided by Australian Rotary Health.
If it is agreed that a refund is to be made the sponsor/donor will be sent a cheque within five working days of the decision.